Simply test your broadband service, and if we find an issue we can help with a fix online. 50p/m for 516Mbps speeds & £45p/m for Gig1 speeds. VM still hasn't managed to find a fix for it after doing the following: Sending out an engineer to replace the hub. Virgin Media issues statement on latency issues - UPDATED Friday, May 6, 2022 4:59 PM 31 comments We reported on latency issues for Virgin Media. These estimated speeds apply to all new customers who buy our broadband services, and to existing customers who changed their broadband services, on or after February 28th 2019. I still have these issues even with my hub 3 in modem mode and using xr500 as a router it's so bad. Simply test your broadband service, and if we find an issue we can help with a fix online. . 28. My goal is to reduce latency and jitter such that the delay and buffering on a real. The latency test I was doing was on the Virgin app to my mobile phone. Had an ongoing issue in our area for a while, high latency making working from home impossible. Having tried almost every possible fix without prevail the only option I can see left is to switch internet providers. I was told it was my network, I was very sceptical as it. 1. The estimated repair time is now: 01/11/2022 12:40:00. ”. Networking and WiFi. Do a search of this forum - ther are lots of discussion on that issue For some background info see this old thread re. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Virgin Media issues statement on latency issues - UPDATED. over RFoG, then this is less of an issue. I’m wired right into my router and I lag all day long for fun, upgraded to virgin to get a boost I’m speed, from sky 70mbps to virgins 380mbps, both around 30 upload. The higher latency and occasionally asinine routing makes a notable difference. A Virgin Media spokesperson told ISPreview. A bit annoying because the whole point of Virgin replacing the hub was to help aleviate latency issues so I've actually not noticed the slightest bit of difference due to how the Hub 5 works! Haha I'm on the M125 package. This includes their 300Mbps, 145Mbps, and 67Mbps plans. 99 a month. 962 ms 5. The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. I’m now getting normal speeds and latency. Broadband in the UK is broken, but we’re here to make things better. I've already had 2 engineers come out, had new wiring, new router, new ethernet cables and they both said the source of the problem was the cab, nothing to do. Start a broadband monitor now. I have taken a look on our side and it does look as though an engineer visit is needed. Hi, I've been experiencing very. In response to Sabrina_B. Latency, jitter and packet loss issues preventing us from working from home - considering cancelling in Speed Thursday Issues with low upload speed, latency spikes and disconnects when uploading in Networking and WiFi TuesdayUpdate 17:00: Virgin Media's broadband network appears to be continuing to suffer widescale outages, having stayed up for most of the working day. I recently upgraded to M500 and since then these issues have become more prevalent. The minimum latency is fluctuating and the average latency is higher compared to the Hub 3. Set the Virgin Media Hub from router to modem mode. Quarterly UK Customer (Connection) Figures – Q1 2022 5,595,800 Fixed Broadband – (down from 5,596,800 in Q4 2021) 42,721,500 Mobile inc. over-utilisation and Andrew’s comments in Message 20 in the old thread belowHi TanjuHereleci Thanks for your post. Having extreme ping spikes all day for the past 2 months has made me give up online gaming for the most part as it is impossible to play anything without rubber banding across the screen. Speed Test: The speeds are fine but upload latency is really high from previous tests. Called 0800 561 0061 , intermittent issues (no more information, no scheduled fix or anyt. The average internet speed for Virgin Media Broadband is 190 Mbps and their median download speed is 135 Mbps. High Ping and latency issues Hub5 in Gaming Support Sunday; Network Engineer needed please - continued intermittent issues technicians cannot resolve in QuickStart, set up and connections 2 weeks ago; BH12 Broadband Issues in Networking and WiFi 2 weeks ago; Packet loss and Latency since 23/10 Swindon in Networking and WiFi 2 weeks ago Open the Run console by pressing the Win + R hotkeys. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. Only - 4607711 - 29Since 22nd of August at 2-3PM I had a lot of packet loss and sometimes even high latency. The above is a screen shot from a random persons Broadband Quality Monitor (BQM) covering 11th April 2022 who is using a Virgin Media DOCSIS connection and the higher than usual latency and packet loss at peak times (5:30pm to 11pm in the example) has been repeated on the 10th, 9th and. Virgin Media threw alerts in our speed test system back on 19th January and got very close on the 26th January and today we see another low point. There are various ways to reduce lag, such as using an ethernet cable for a direct router connection instead of WiFi, selecting servers closer to your location, closing bandwidth-hogging apps and making sure you’ve got the right broadband speed. How accurate is the WiFi speed test? Our broadband speed test is generally pretty accurate and the results are a good reflection of the speeds you were getting during the test. Welcome back to the community and thanks for taking the time to post. Tap the results to find out more about the issues, and when we expect them to be fixed. Please see link below for a 24 hour snap shop. Some broadband customers on UK ISP Virgin Media ’s (VMO2) fixed line network are reporting a noticeable increase in peak time latency – usually between around 5:30pm and 11pm, which appears to have begun at around the end of last week. 25-11-2022 12:58 - edited 25-11-2022 13:05. Hello all, I'm after some advice regarding my Virgin broadband 350Mbps. To fix this you’ll need to log in to your router and change a few settings. We know it’s frustrating when things go wrong and we’re working hard to resolve any issues. network. Packet loss and high latency. over-utilisation and Andrew’s comments in Message 20 in the old thread below Hi TanjuHereleci Thanks for your post. Fibre to the Cabinet (FTTC) broadband comes in three main variants which offer a downstream line connection speed of 80 meg (80 Mbps), 55 meg (55 Mbps) or 40 meg (40 Mbps), but the actual maximum throughput speed of the service will be slightly lower than this at around 76 / 52 / 38 Mbps. 397 ms. Latency measures the time taken for steps 1 and 2 to complete. I use Google DNS servers, you may prefer Cloudfare, in which case enter. Typical of Virgin media, massive over utilisation. Broadband ISP Virgin Media (VMO2) appears to have unofficially begun the full national rollout of 100Mbps+ (110Mbps max profile rate) upload speeds on their top “Gig1 Fibre Broadband” package (avg. 2Gbps (214Mbps upload), to include parts of Southampton (Hampshire) and Manchester. And my uploads are perfect. We would like to show you a description here but the site won’t allow us. Which I guess means "oversubscribed" and trying to fix it? The telephone number that @newapollo suggested I rang to hear the same message about a "complex problem" that would take longer to fix. Depending on an user, the reported slowdowns are to between 10Mbps and 2kbps (!) speed measured through. Speed and latency problems for Virgin Media users to some destinations | thinkbroadband The UK's largest independent broadband news and information site Log in Sign up now!. This can be replicated via WiFi. As you can see from the screenshot, the hops before the ones with the problem are the same between both companies and we also have the same best before the marked hops. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. Read this BQM showing peak time latency issues for Virgin Media users | thinkbroadband Can you post the power levels and network log from the Hub for comment, thanks I'm a Very Insightful Person, I'm here to share knowledge, I. particularly with speed and latency. We’re still experiencing some speed issues that we didn’t before though. 174. Awful Latency Issues. It appears to be a due to a routing choice which appears to go via US servers. However, by design, it is more insulated against physical downtime and failures. Previously with NTL, Virgin Net, Cabletel, Cable Online. We called support and an engineer was sent out, but they just replaced my modem with a Hub 5 in the hopes that would resolve the. Hi, I've been experiencing very high latency recently across all games and devices. The latest update we have is: This problem should now be fixed. my broadband speed is up and down like a yo-yo paying for 500 mb I can some time get about half that, massive latency issues playing game, getting to the point why I even have the internet, phone virgin you get the same script over and over again they say to reset hub then wait 72 hours it’s a joke I just want to book an engineer something. Latency can not only cause issues with upload and download. I've gone through the usual resetting the hub 5, no faults in my area etc. . 1130Mbps download), which was previously limited to an upstream rate of 52Mbps. I have run some diagnostics from here, I can't see any outages from utilisation. For really good games playing you do need a ethernet connection. 3 weeks ago. I have issue with my wifi in general since the start of my contract. 1 GB/s download according to Samknows). As @legacy1 (Thanks for the assist 👍) said, all the statistics that you have provided with the router are fine, we cannot see any issues there. Virgin Media Bundles; Find a broadband package Search and filter our complete broadband. Hi all, I've been having intermittent issues with my virgin broadband for quite some time now, however now that I'm working from home it's getting hard to ignore them any longer. Daily speed checks and notifications of issues. The sky router used to sit directly under the PC but the TV in the lounge had no problems streaming etc. As you can imagine, high latency is a serious problem, but also having inconsistent latency, or jitter, can be just as frustrating. Virgin Media and its ADSL broadband problems Friday, November 9, 2007 12:05 PM; 29 comments; It is quite revealing that independently of each other both ISPreview and thinkbroadband both featured an article voicing concern over the rise in complaints from Virgin Media ADSL customers. Hi :Blitax, thanks for reaching out to us on the Virgin Media forums. Before we recently upgraded to the Super Hub 5, which for the most part a lot of our devices connected to, no problem. Many thanks for advice and help. You should setup a BQM here- This will keep track of. An extra 2GB of mobile data if you have broadband issues. If any additional information is need I'll happily provide it. I am on M350 package, I use a wired connection, but gaming with these issues is practically impossible. Follow these steps: 1. 116. 0 Downstream channels. . Reply. Broadband Status checked: 00:00 . If you deny all traffic, by default, that also denies SSH. Reliability wise, generally both are fine for me (different areas can make this a bigger issue) Lower latency (HFC vs FTTP) if you have Virgin Media FTTP i. on 13-05-2021 15:32 I mean, the latency being 150+ and disconnects when paying 130gbp/month make the broadband unusable since November. Fewer delays mean that the connection is experiencing lower latency. To date, the best I have had is 24ms and this is changing the DNS every time. A Virgin Media community moderator posted on Sunday that the provider was looking into the problem. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. It seems to vary day to day for no obvious reason. I’ve been having various issues with Virginmedia Broadband for about 3 months now, the first issue was the time it takes to load websites, which I believe is related to DNS, but Virgin sent out an engineer who checked everything and couldn’t find a fault on my connection. An engineer was called out and detected ingress issues, the previous cable must've been set up for TV and broadband. The range is not bad but I have noticed couple of. Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID. Set up a BQM first to see if there is any "congestion" (too many users) in your location at those times. Hi forum members, I've been with VM for the last 18 months with a BQM showing high latency over the full contract impacting video and gaming. Acquired Downstream Channel (Hz) 331000000. Virgin Media O2 has apologised after thousands in the UK reported they were unable to access the internet for the second time in one day. 222 (OpenDNS) is normal at 8-15ms. Hi all -looking for some help here. However, a friend who lives nearby and also is with virgin media appears to be unaffected. Regular readers will recall that we first spotted a smaller batch. Simply test your broadband service, and if we find an issue we can help with a fix online. We hope to have this fixed by: 00:00 . Slightly disappointed that an old Hib 3 router was installed. Hi shrrattm, Sorry to hear of the broadband issues experienced, we appreciate the frustration this is causing. Cable broadband services such as Virgin Media typically had a higher average latency, of around 15ms, while TalkTalk, Plusnet, and EE’s 36Mbps packages had a ping rate of around 10. For most gaming devices and multiplayer games, a fast internet speed for gaming of at least 25 Mbps is recommended. Unfortunately since Monday the high ping spikes and low latency issues returned (BQM below). Rebooting. In the UK, Virgin Media claims to be “the UK’s fastest major broadband provider”. . I upgraded to a 500 mb/s contract and got a hub - 5262735. The major distinction between jitter and latency is that latency is defined as a delay via the network, whereas jitter is defined as a change in the amount of latency. After the problems started I began to run the broadband quality monitor from think broadband as I have seen. The router will go through the booting up. All its engineers are on our doorstep here in Essex. Contract includes £15/month for 6-months, then £30/month thereafter. HWLewis1080. The terms “bandwidth” and “latency” describe an amount. Here is an image of the BQM for the new Hub 5 (the BQM hasn't been running for that long currently). Normal latency has been around 8-15ms. 1. But is there really no solution to this issue? I am on the 350mb speed. . Hi Im currently running my HUB 5 in Modem Mode and I am using a 3rd party Router/Mesh system (UniFi), i keep experiencing high latency spikes and packet loss errors, when iv check my virgin hub network status, it is showing very high amounts of Post RS Errors on all channels and is steadily climbing, the downstream power level's are all. Teams call constantly freeze, Jitter and Latency very high from Hub. 40 and choose up to . These are some of the logs. You can also check to see if we're aware of any issues with 5G in the area through our network status checker. I have had these issues since the day i got the broadband installed, Over 5 months ago. Kind regards, Ilyas. Latency is the amount of time used by data to reach its destination and come back. The biggest single increase occurs between 150-249Mb and 249-99Mb, with prices rising 55%, from £21. I've never got the full service I pay for with Virgin Media but things have taken a turn for the worse. Rebooting. The VM status checker picks up no issues for Broadband but one for TV expected to be resolved by the 10th of this month. We called support and an engineer was sent out, but they just replaced my modem with a Hub 5 in the hopes that would resolve the. 62. is showing spikes every 10 seconds or so from 22 to 280, some as high as 500. . We're carrying out some final checks to confirm this. 1. Virgin Media would have same issue some hours once per week late night. I've never got the full service I pay for with Virgin Media but things have taken a turn for the worse. I have never had issues with any other of my broadband providers for Teams calls but with Virgin Media I am constantly apologising and nearly always end up using my phone hotspot mid call in the last few weeks. 8. Re: High Latency for over 12-18 months. Channel Frequency (Hz) Power (dBmV) SNR (dB). 0. High Latency / Constant Red Light in Networking and WiFi Saturday; Virgin Broadband packet loss in Networking and WiFi a week ago; Constant DNS Timeouts (Showing as Connected Without Internet) in Networking and WiFi 2 weeks ago; High Ping and latency issues Hub5 in Gaming Support 2 weeks ago; Huge Ping and packet loss. 8 million premises since it began some years ago (c. I base this on the very high latency that magically improves at 12:30am - a classic symptom. The screenshots below are just a few examples of our network being unstable not only during peak times but sporadically across the day. Hi all, First post here. Our 5G network now covers well over 3,000 UK towns and cities, and we’re on target to cover 50% of the population in 2023. I've ran checks on your network and all the power levels to your Hub are within specification, and there aren't any issues with the downstream or upstream that would highlight a congestion issue. I'm currently using a wifi range extender connected to. 100. Hello, I am currently on the 1GB Wi-Fi service from Virgin Media and have been experiencing some issues. e Red Latency/Packet loss icons appear on BF1, red latency issues appear on AoE2. However your problem looks to be over utilisation at peak hours and there is no immediate fix for this. Ideally, latency will be as close to. This didn't solve the issue for me though. cpl and hit Enter. internet issues in B11 3AY. Make sure your connection to your router is at least as fast as your Internet connection itself. 17-07-2023 There are a few common causes of high broadband latency. Another suggestion is to turn your hub into modem mode and use a separate router. Test the service to a Router mode Hub (3/4/5) + your device with the link below. Attached are my logs and BQM. No one called me back and said I had to wait 1. 168. within Virgin's). Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Packet loss is where some bits of information are lost. If so run the VPN software on it and connect the XBOX via it. Unbearable latency, lag spikes & packet loss for 1. BQM: Downstream bonded cha. As well as trying the “check service,”Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most. Hi @Corderz, thanks for your post although I'm sorry you're having connectivity issues. Ookla’s tests confirm results we’ve seen from other broadband measurement companies, such as SamKnows. The latency test I was doing was on the Virgin app to my mobile phone. For £5 per month, you get: A 'wi-fi guarantee' of minimum speeds. Tags: DOCSIS 3. I base this on the very high latency that magically improves at 12:30am - a classic symptom. openreach) and virgin put in their own. 1 Downstream channels. 3 5120 64 qam 1 Channel Channel Type T1 Timeouts T2 Timeouts T3. The packet loss is just as bad as with the Hub 3/4, as is the latency spikes. 59pm Tue 28 Nov. My sister moved into a property around 4 months ago and took Virgin Broadband on my recommendation. I've done a full reboot of the router and my Decos. Hello, I've been having broadband problems for like 3 weeks already and it's getting to a point where I don't even know what to do anymore. Regionally. In the search box, type ncpa. Good afternoon, For the past few days I've been having issues with packet drops and high latency spikes. In any event, when I last spoke with Virgin, they advised this issue would be fixed on 28 December and I am still experiencing issues. Posted by u/No-Caregiver-5141 - 1 vote and no commentsNot just other ISPs. I have checked the system today and no issues are showing. 30-03-2022 08:00 - edited 30-03-2022 08:03. 0 Downstream channels. Hi @buchosmambo 👋. Over the last little while I have had terrible latency mainly in the evenings to the point where it's almost pointless having the internet. I have been having consitent and frequent lag spikes and latency issues when trying to play games or stream movies on the internet. . 0 Kudos. Allocate your device (s) static IPs in your router settings > devices, I'd start at . I've only just started to run a BQM this morning and have attached the results so far, but the issue has gradually been getting worse and it's hindering me in working from home. As a result, Virgin Media often post slow latency, or ping, rates in independent research compared to BT's fibre to the home network. Cambridge speed and latency issue. I'm very sorry to hear about the issue with your broadband service. Sometimes modems can get stuck and a reboot can get them back online, resolve slow speeds or clear any interference. 100. Simply test your broadband service, and if we find an issue we can help with a fix online. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). I've had Virgin broadband for 13 years, has always worked fine for me, obviously there has been the occasional outage but not. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). on 23-03-2023 13:07. No issues in your area? Symptoms are - Jitter in video calls, robotic communications, packet loss and high latency. In some cases, you might be able to fix internet lag by changing how your device interacts with the network. and tells you of more local issues. If needed you can book a technician, order a replacement WiFi Hub, or. Can anyone help, My son is the gamer, Has a gaming PC, Virgin router in modem mode and netgear wit ethernet wired to PC, The service is appalling, Every day it just drops out mid game, The lag and ping are impossible and if this continues I am going to have to switch providers because this has been. Regardless of which router you use, there should be a power button on the rear. 1 Gbps download speed; 5 Mbps to 52 Mbps upload speed; Cable broadband; 18-months contract length; Virgin Media is a prominent broadband provider in the UK market known for its high-speed internet offerings. The good news is that people are reporting an improvement. Step 3 - where the webpage downloads the requested data onto your device - is measured by. so at least rules out that my 3rd party router was the problem as it had issue with firmware and the QoS wasn't functioning properly. Ends 11. . Any ideas on what I can try. Entertain me; Broadband Deals; Join us; My Virgin Media; Help; For business; Find a storeFirst call 0800 561 0061 - use the automated service to see if there is a local service issue. VM up their speed but look the other way that the upstream buffers under load for everyone in the area if it could do better QoS/BWM for low ping under load it will not be a problem. 8. 8 results in RTTs of >500ms and ~10-30% packet loss. 0. . Extremely Bad Ping and Latency. Virgins customer support has been awful too. Hi buchosmambo thanks for the message but we don't need to PM currently Power levels should be between -6 and +10, To find them; • - 5213700 - 2Having super high latency. By default, all projects automatically come with a default network that allows certain kinds of connections . 4gz frequency. Thanks for your post regarding your broadband issues, and we are sorry that you are not having the best of time with your service 😓. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). . My BQM monitor though indicates a constant latency issues, although occasionally I can see the issue goes. I've been using net meter and ping test which. This type of connection only uses copper cables to carry the signals, to the street cabinet and your home, so provides essential speeds. Tuning in. 20) and the Hub3 was not powerful enough so we would likely require a better router. Step: 03: Let The Virgin Test Speed Results Load And See The Results. 1. The fibre has gone from HUB3 M200-M500 and is now on HUB4 GIG1. It doesn't matter how big the download is (it could be a song that would take a. Latency is getting worse everyday. I have both SKY and VM at home here, I never see these issues with the SKY service. Sorry to hear of any broadband issues. 8 and secondary to 9. 1 based trial, which took place in the Berkshire town of Thatcham ( here) and pushed their network to “ hyperfast ” download speeds of up to 2. Speed tests over wired connection show varied results (screenshots. Surely they would have to plan in to increase capacity if that was the issue as I'd assume that everyone in the area are getting a consistently degraded se. Virgin Media Ireland provides answers to all your slow speeds questions here. The 3. Update 4:55pm The original article was drafted at midday and shared with Virgin Media to give them some time to respond prior to publication which they have done. hi i recently upgraded to virgins gig1 package and ever since ive upgraded ive had nothing but problems with the internet (wireless, wired through virgins wifi pod powerline adapter) using my high end gaming pc (i7 11700KF, RTX 3070ti, wifi 6 ax201 wifi card, 16gb 3600mhz corsair vengeance ram) ive. Download speeds seem OK -consistantly about 130Mbps using variuos test sites. I wa. Firmware up to date. It does not however affect any offline games, and thus I thought the problem was with my internet connection. Virgin Media Community; Broadband; Gaming Support; Latency issues; Options. That still compares poorly to the average of 15ms for fixed-line connections, but 37ms is just about good enough to avoid jitter in online gaming and videoconferencing. Re: High, frequent latency spikes and connection dropouts. £15. i have typical devices connected. Buffering is an issue with latency which occurs when there is a delay processing data due to an internet connection. 30-03-2022 08:00 - edited 30-03-2022 08:03. Compute Engine only allows network traffic that is explicitly permitted by your project's Firewall rules to reach your instance. 3 5120 64 qam 3 2 23600000 35. Sending out ANOTHER engineer to replace the hub again and the. I have had the same issues with the router constantly dropping out and saying you need to check your connections which are all fine, and constantly having to reset my router, which means you lose your passwords for everything connected to it. Acquired Downstream Channel (Hz). in. From beta to yesterday (6/10) i had no issues with latency. No idea why, but I cannot play Diablo IV with less than 1000ms, as of today. 168. Entertain me; Broadband Deals. Set server send rate, client send rate & bandwidth limit to high in gameplay setting tab. I’m now getting normal speeds and latency. Rebooting the hub usually starts the BQM recording again. In telecommunications, low latency is associated with a positive user experience (UX) while high latency is associated with poor UX. . As of the latest report, BT Full Fibre broadband has the lowest latency, with an average ping of 6. 1 (this will allow you to access your router’s settings)/ If you’ve put the router in “Modem” mode, use this IP address instead: 192. Sky Broadband Boost is an add-on to a Sky subscription that brings extra benefits. Virgin Media Outage Update - Description: Service update. Gigafast broadband for seamless home-working and gamers. Speed and latency problems for Virgin Media users to some destinations Tuesday, March 7, 2017 4:59 PM; 53 comments; Virgin Media users have been having a bad few days with their broadband connections, though it is a bit confusing as the problems don't affect all Internet sites and services equally. 9ms. See what VM say when they get here - but there is a whiff of "overutilisation" about that connection. The issue predominantly, but not. Like many users on here, I have been experiencing high latency spikes on my connection. on 09-02-2021 13:29. All she has done is complain that it's impossible to stream any of the catch-up services or use Netflix. Hi to any virgin media customers with the same issue, I would often check similar posts for a resolution but see no answers. Hi, we've been experiencing high latency spikes and small outages for the last couple of months since roadworks started popping up here from another ISP installing FTTP. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. All UDP connections are performing very badly on Superhub3 modem, but also whenever there's a significant UDP traffic passing through the modem, other, non-UDP internet connections are slowed down to crawling speeds. The minimum latency is fluctuating and the average latency is higher compared to the Hub 3. Bandwidth measures how much data your internet connection can download or upload at a time. Re: Latency spikes. e. We have also checked to see what the situation is with regards the latency issues, and. This is the results of the monitoring from yesterday (5pm packet loss due to disconnecting the router). From checking the equipment and connection everything looks to be within the levels and ranges we'd expect to see, the average speed over the last week is 378mbs download with 36mbs upload with the latency being. A neighbour has a BQM monitor set up and they are connected to the same FTTC cabinet but their graph looks far better than mine (not perfect but better). 4 from 5 bands with different names and I left the same default unchanged. Hi, we've been experiencing high latency spikes and small outages for the last couple of months since roadworks started popping up here from another ISP installing FTTP. 331000000. Here we will see the SSID / password settings for the WiFi bands. Starting early August, I have been experiencing an awful lot of daily latency spikes, to the point where sometimes my laptop disconnects while I'm working. The problem is now so bad that every few minutes, a ping to 8. High Latency and random packet loss. Dedicated Internet Access (DIA), also known as a leased line, is a high-speed internet service designed for businesses of all sizes. 0 in modem mode with Raspberry Pi (running. Showing our 5 star reviews. 1. Running test via Thinkbroadband high latency spikes and packet loss. Jitter is used to describe the amount of inconsistency in latency across the network, while latency measures the time it takes for data to reach its destination and ultimately make a round trip. VMUser1812. Hi @Jayen. Further details on how Virgin Media Business will use your data, including details on how to opt-out of further communications, can be found in our privacy policy.